E-mail: contact@napcan.org.au    |    Phone: 02 8073 3300   
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URGENT HELP

If you, a child or another person is in immediate danger, please contact emergency services by dialling 000

Helplines are like lighthouses

Raising children is a bit like sailing a boat. But when we experience serious stress – e.g. due to finances, health, isolation or violence – raising children can feel like sailing in a storm. Support lines can be the lighthouses that we all need to navigate these rough waters.

Below are some of the main Helplines that you can call for guidance

1800 55 1800

13 11 14

Reporting

If you have a reason to suspect a child is experiencing harm, or is at risk of experiencing harm, you can report your concerns to the relevant authorities in your state:

ACT – Care and Protection Services
Call 1300 556 729 (24 hours/7 days)

New South Wales – Child Protection Helpline
Call 132 111 (24 hours/7 days)

Northern Territory – Child Abuse/Child Protection Hotline
Call 1800 700 250 (24 hours/7 days)

Queensland – Child Safety Services
1800 177 135 or (07) 3235 9999 (24 hours/7 days)

South Australia – Child Abuse Report Line
13 14 78 (24 hours/7 days)

Tasmania – Child Safety Service
1300 737 639 (24 hours/7 days)

Victoria – Child Protection
Local Government Area Child Protection phone numbers
After Hours Child Protection Emergency Service: 13 12 78

Western Australia – Department of Communities, Child Protection and Family Support
Call Central Intake Team on 1800 273 889
After hours call the Crisis Care Unit on 9223 1111

Parenting Support

Parentline:

ACT – (02) 6287 3833

NSW – 1300 1300 52

NT & QLD – 1300 30 1300

SA – 1300 364 100

TAS – 1300 808 178

VIC – 13 22 89

WA – 1800 111 546 (country areas) or (08) 9368 9368

Visit the Australian parenting website www.raisingchildren.net.au for free parenting information, videos, articles and apps backed by Australian experts.

Personal Support

If you would like personal support or assistance in relation to your own experiences of child abuse or neglect, please call:

Blue Knot Foundation: 1300 657 380

Lifeline: 13 11 14

For a full list of helplines, telephone and online counselling services for children, young people and adults across Australia visit the Australian Institute of Family Studies